Published: October 11, 2017 by Thomas MacKinnon
There are a lot of changes on the horizon for the funeral profession.
Families as we’ve always known and served are changing, in their values and in their funeral service requests. Cremation is rising at an even faster rate than many out there predicted.
It’s no secret that everything is moving online these days. Even in the funeral profession, things like pre-planning, obituary writing and even making a cremation arrangement, which were always done in-person are moving onto our families’ computer screens.
But for Millennials, digital is how things have always been. They are the first generation that have had access to technology their whole lives, and because of this, they know better than anyone the best ways to be more productive and be as efficient as possible because they’ve been using online apps and services their whole life that have shown them how to work smarter and faster.
In a profession where there are never enough hours in the day we have to look at the current changes and adapt with them to stay current with the demands of our families.